CLIENT RELATIONSHIP EXECUTIVE

Careers

Sociall.in is a leading social media and digital marketing company, part of the VGP group, based in Chennai, that is looking for a Client Relationship Executive to join their team.

At the outset, this is a job for a person who has both technical experience in the Social Media and Digital Marketing industry; as well as experience in handling clients (perferably
across the country, and the world)

The characteristics that we’re looking for are:

  • Organizational Ability
  • Communication Skills (English – Written and Oral, Tamil – Oral, Hindi – Oral, Optional).
  • Technical Knowledge (Social Media Marketing, Digital Marketing and Content marketing). While we don’t expect the person to actually “execute” on the technical aspects of the services we provide; we would like them to be aware of the same in order to converse appropriately with the client.

You must have a keen eye for detail, and be organized in every aspect of your job. This would include things like:

  • Onboarding new clients to the agency. You may be involved at the pitching stage as well.
  • Understanding client requirements and setting expectations.
  • Recording minutes with clear action points and ETAs.
  • Communicating the same with the team.
  • Following up to execute on the deliverables.
  • Assisting the client in additional service requirements.
  • Conducting regular reviews with the client.

Sociall.in provides services across social media (Facebook, Instagram, YouTube, Linkedin, Twitter and the like) Digital marketing (SEM, SEO, Remarketing and so on) and Content marketing (Influencer Marketing, Website work – Shopify, Wix, WordPress, Content Writing and the like). As a member of our team you should be ready to build upon your base in understanding these areas to maximum client satisfaction.

Your KPIs would include things like:

  • Client Satisfaction Levels.
  • Client Documentation Depth.
  • Client Churn.
  • Client Lifecycle and Upselling
  • Client Referrals

This is a full-time, on-site job in Triplicane, Chennai. You must be comfortable physically meeting clients in the city, visiting them for co-ordinating execution, and having virtual meetings with the clients that require it.

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VGP Victory House, அண்ணா சாலை, Mount Road, Anna Salai, Triplicane, Chennai, Tamil Nadu 600002.

Phone: 63850 84122