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FAQ

Social Media Support is a communication channel between the client and the support lead. It serves as a two-way channel for communication, allowing the client to provide feedback as needed. Will you create social media profiles if I don’t have any?

Absolutely! If you are unsure or simply do not have the time to set them up yourself, we will gladly assist you. We will discuss which platforms you should be on and how they will be set up during the consultation stage. How frequently will posts go up on my platform?

Our typical posting schedule is three times a week (Monday, Wednesday, Friday). If required, we can cater to your requirements and post 5 times a week. It all depends on your requirements! What social media platform services can I avail?

We work with various clients who require marketing on social media platforms such as Facebook, Instagram, Twitter, LinkedIn, Pinterest, YouTube, and TikTok. Why should I outsource social media management?

Outsourcing social media management can be tricky especially when you’re not sure of how to promote your business online. But that’s exactly why we’re here. We’ll help you:

  1. Build a strong social media strategy and presence.

  2. Connect with your audience.

  3. Create good quality content and designs.

  4. Increase brand awareness, followers, website traffic, conversions – whatever goal it is that you have. What do you need from me, to create the content?

We expect the fundamental requirements from any client with whom we work. This includes high-quality logos, images, references for the types of posts you want us to publish, content inputs, branding guidelines, and so on. Can I avail social media advertising services?

Yes, this can be discussed and agreed upon during the consultation process. If you want to reach a wider audience through paid advertising, we can set this up and discuss a recommended budget with you. Why should I consider boosting my posts?

Boosting posts is an efficient way to reach a larger number of people with a specific product or service. It is also a good way to increase brand exposure and grow your social media following much faster than organic growth.  What does the advertising strategy look like?

For each client, we set a goal of achieving 60% of their budget through ads and 40% through post boosting. Because the terms have been used interchangeably, we make it a point to inform our clients that running ads allows you to get the exact results you want by customising ad features, whereas boosting limits your options. Can you help me promote my event/ competition/ giveaways on social media?

Absolutely! We will ask if you want to promote an event/ offer competitions/ giveaways as part of the consultation process and can create a small plan on the dates the competitions would start and end, as well as the prizes you wish to give away. We can assist you with any photographs or graphics needed for the event/ competition, and we can even help you announce the winner by collecting the data received on the post. How can I measure the success of my advertising campaign?

We understand that not everyone is familiar with tracking their social media ad results, which is why we send our clients a bi-weekly ads report that includes all of the key inputs. This way, we can keep our ad budget on track while also receiving client feedback. What does a Content Calendar include?

A content calendar lists the posts that will be published each week. This could be an informative post, an engaging post, a testimonial, a video, an animation post, or anything else. We will ensure that your requirements (pictures, logos, content inputs) are included. Our clients are always welcome to change any part of the content calendar to meet their needs. How do you handle client feedback?

We understand how difficult it is to recall every client’s feedback. That is why we keep a Client Input Document (CID) for each client, allowing us to review the feedback and ensure that all corrections were made. How do you communicate with clients?

While email remains our primary mode of communication, we also use apps like 2nd Line to ensure that we can reach out to clients on a regular basis and whenever they require assistance. We also hold meetings when something needs to be discussed. How long does it take to start seeing results?

In the first 30 days, you should see an increase in lead generation and follower growth. What makes your company different?

  1. Expertise and experience in social media marketing

  2. More communication and participation than larger agencies provide.

  3. Work that is completed in-house rather than outsourced to a third party.

  4. Utilization of our own services to expand our business; we know what works.

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